The Simpson Centre is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit www.cqc.co.uk.
The Simpson Centre has been rated 'Good' by the Care Quality Commision.Care Quality Commission - The Simpson Centre Overview
You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
The telephone will be answered promptly and courteously.
You have the right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
We may give you the test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
Repeat prescriptions will normally be ready within 48 hours from the surgery, or 72 hours for collection from a local pharmacy following your written request arriving at the surgery.
Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed or provided as a handwritten note for the patient to take to the hospital.
We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief, if possible, leave routine calls till later in the day.
It is your responsibility to let us know immediately if you change your address or name and remember to give your phone number and postcode.
Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged. There may be a fee payable.
Please contact the surgery between 8.30am – 10.30am for a home visit during the day.
If tests are ordered for you please ask your doctor about receiving the results.
Please let us know if you are unable to keep an appointment as soon as possible. We can then offer this appointment to someone else. It is at the discretion of the doctor to de-register any patient who regular misses booked appointments.
Cervical screening is offered to all eligible female patients. It is our practice policy to send three reminders for the test.
Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, contact the hospital concerned.
All patients at The Simpson Centre and Penn Surgery are allocated a named accountable GP, which is issued to them at the time of registration. If you would like to confirm who your named GP is, please email the surgery.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Prescriptions and some consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.
Wheelchair access to the building is through the main door and a disabled patients’ WC is provided. Both sites have a dedicated disabled parking area.
Below you will find a statement of intent in relation to the following IT developments:
You can read the full statement of intent...
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. The scheme is available at reception.
We are very happy to receive constructive comments and suggestions for improving our service to patients. Please write or speak to our practice manager.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.
The staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.
We have been a GP training practice since 1972. Doctors who have completed their three year hospital training spend a year with us to specialize in family medicine. We may occasionally ask for your permission and co-operation with the use of a video for teaching purposes. GP trainers to ensure we keep up our standards may examine our records.
Medical students from Oxford and London Universities visit for short periods and student nurses work with us regularly.
All partners see private patients by appointment.
Non NHS Services. Some services are provided on a private basis for all patients. These include private sick notes, insurance certificates, private health scheme claim forms, pre-employment and driving medicals. Our charges are set around the current recommended BMA rate.
These items will be carried out at the discretion of the GP.
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both and through established working procedures and best practice coupled with technology we ensure your personal data is kept confidential and secure. Your records are backed up securely in line with NHS standard procedures.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Dr. Fletcher and Partners in the last financial year was £49,080 before tax and National Insurance.
This is for 3 full time GPs and 10 part time GPs who worked in the practice for more than six months.